Possible Problems:

  • There is a problem with configuration and/or installation of the modem.

  • Incorrect DNS entries in DUN or TCP/IP Settings.

Use the links below to guide your way through the troubleshooting process, use the check boxes once step is completed

Check what type of modem is installed in Modem Properties and make sure the correct driver is installed
Run a modem diagnostics test in Modem Properties
Refresh TCP/IP in the network settings
For USR Modems - Inserting at&f1 as an extra setting usually works
Add or Remove initialisation string from Modem Properties  

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