Possible Problems:

  • There is a problem with configuration and/or installation of the modem.

  • There is a conflict between your modem and another device on your computer.

  • There is a problem with your computer's serial port.

  • There is no power to the modem or the modem is off.

  • The modem is not correctly hooked up to your computer's serial port.

Use the links below to guide your way through the troubleshooting process.

Check what type of modem is installed in Modem Properties and make sure the correct driver is installed
Make sure that the modem is switched on
Run a modem diagnostics test in Modem Properties, to see whether the modem is communicating with the PC
Add or Remove initialisation string from Modem Properties   

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