***  Help  ***

Having difficulty connecting to the internet?

The following is a list of common errors that occur whilst trying to connect. Click on the error that you are seeing, to get an idea of the possible causes and some trouible shooting steps

Error 629  :  Error 630  :  Error 650  :  Error 678  :  Error 680  :  Error 691

It would also be a good idea to go through both your Browser and e-mail settings just in case something has gone wrong there. Click here for our basic set-up procedures and all the settings you may require

Below is a list of the Points of Presence and their respective numbers to dial

Centre

Modem number

Johannesburg

(011) 340 7500

Johannesburg 2

(011) 401 1000

Pretoria

(012) 307 0300

Cape Town

(021) 406 8500

Durban

(031) 560 4000

Pietermaritzburg

(033) 845 0000

Bloemfontein

(051) 404 0000

Pietersburg

(015) 291 0000

Welkom

(057) 391 0000

George

(044) 801 0500

Port Elizabeth

(041) 397 2000

Vaal Triangle

(016) 985 8000

Paarl

(021) 860 0100

East London

(043) 702 6300

Kimberley

(053) 839 2500

Nelspruit

(013) 753 4400

Richards Bay

(035) 799 0000


All POPs support 64K ISDN and 56K access using K56Flex and V.90

Please also bear in mind that if you are out of range of a local call, you may also use our single national local call number - 086 000 7249.

When you do use this number, you will also need to change your dial up user name by simply adding to the end of it @is.co.za. An example of this would be: username@chillibyte.com@is.co.za